Sound Advice

Training Determines Revenues

One can often determine the potential revenues of a company after reviewing their dedication to their training of their staff. They are concerned about every customer and employee interaction and the impact that will have on their brand. How much training goes on in...

Patient Engagement

Patient Engagement

Hello! I thought I'd take a minute and just tell you what I've been up to as I've spent the last week interviewing the leaders and executives from major health plans and insurance programs and pharmacies in America. I've been talking to them about the...

Comments You Might Want to Avoid!

Comments You Might Want to Avoid!

Hello! I thought today I would give you a reminder about some words not to use when working with a client. One of those groups of words is "I don't know". You see it should be, "I don't know but I'm going to find out." You see that means you really care...

Thank You For Complaining

Thank You For Complaining

Hello! It's all about handling complaints. My recommendation is that when you receive a complaint, send a thank you note! Let them know you appreciate them complaining, because if they didn't complain then you wouldn't learn what is causing other customers...

“Excellent and customary to expect a great job from Louis!”

Beth Bowen

North Carolina Medical Equipment Service