Louis is a nationally known lecturer and educator in the area of sales, marketing and customer service. Louis was a healthcare administrator, social worker, and case manage and the director of professional development at one of the nation’s leading home care companies with more than 600 sales staff. His Guide to Quality Customer Service is the basis of all customer service training for American Health Insurance Plans.
Louis wrote the Sales Notebook column in Home Care Magazine and has published more than 300 articles on professional development issues. He has written regular columns in a long list of journals including The Case Manager, HomeCare Magazine and Continuing Care. Louis served on the National Review Committee for Health Quality Accreditation Association reviewing hundreds of surveyor reports for Medicare approved healthcare providers.
He also published the book White Collar Stress which received special recognition at the American Bookseller Association.
Louis continues to help retail businesses, business owners, manufacturers, real estate companies, non-profit corporations, financial institutions, and a long list of small and large businesses build their sales and gain new revenue streams. Louis also served as Chair, of the City of Sunrise Chamber of Commerce, Sunrise, FL and now as a SCORE approved workshop presenter.
“I was at the Home Care Conference and attended your Customer Service Seminar. It was amazing! Thank you! Joel Schlanger, Operations Manager, Cocoon Homecare, NY.”