Books and DVD Training Programs

Louis continues to develop a wide range of training books and media for use in the business development of your company. The following are just some of the products are available for purchase. Click on the blue link to see the rest!

CLICK HERE to view all of our products.

CUSTOMER SERVICE STRATEGIES

This 168+ page book is written by Louis Feuer, the homecare industry’s leading customer service expert. Learn the strategies for building positive rapport, enhancing revenues, developing appropriate follow-up and handling complaints. 

Have you thought about improving your service, training your staff and addressing this important issue?  There is no better time than now!

This book has been endorsed by American Health Insurance Plans for all of their customer service training.  

DVD Series of Training Programs

DVD’s now  available allowing you to see Louis present five of his most popular programs. These are programs that have been heard at conventions, on teleconferences and corporate meetings. Each DVD is approximately 30 minutes in length and allow you to see Louis talking directly to his audience and sending the messages that have made him the industry’s most dynamic and most in-demand speaker and trainer.  With each DVD ordered you will receive a FREE audio only CD of the program for listening in your car. A great combination of products to allow you to train at any location!

How to use your DVD’s: View them at staff meetings, for orientation, when seeking education for accreditation, as part of a lunch and learn training session, and as reminders of what it takes to build the business. The two management oriented programs will give you the tips to be an effective company manager and to insure that when you complete performance evaluations for your staff you will insure a more productive corporate team.

Each single topic set comes with a DVD of Louis’ presentation and an additional FREE CD of the program. Receive both products for $125 plus $4.50 shipping and handling. 

BEST PURCHASE: Order all 5 in this training series for the low cost of $499 plus $4.50 shipping and handling.   SAVE $125!  It’s like getting one DVD FREE.

# 1 Customer Service Strategies - This is the most popular training program in the industry.  Louis has presented this and similar customer service training programs to thousands of professionals and the demand never stops. Learn the barriers to quality service, how to build rapport with your customers, how to effectively handle the telephone, and comments you need to avoid. This program will motivate and educate like no other program you have ever listened to.

# 2 Strategies for Handling Complaints - This dynamic program addresses the most challenging aspect of your business, handling the complaint!  Learn how to provide appropriate responses to customers who are upset and concerned about the service or products they ordered. Learn how to move into the world of the customer and let them know you care about their business. Learn what angers most customers and how to effectively respond. Since you cannot afford to allow a complaint to be the reason a customer takes their business to a competitor, this program is a must for your organization.

# 3 Sales and Marketing Strategies - This is a crash course in sales and marketing. For those new or experienced you will receive tips on how to build your territory, learn about your account and make the sales call more productive.  There is only a limited amount of time in the workday and this program will be an important part of the training for all sales and marketing staff.  Learn how to quickly evaluate your accounts and develop more creative marketing programs.

# 4 Leadership and Management for Your Company - This program is dedicated to the training needs of company directors, managers and supervisors. Learn about the management styles the often work best, how to make your staff want to work not just for you but with you. Louis redefines the management role so you can better identify how you should be performing in order to get the best results from your staff.

# 5 Taking the Stress Out of Performance Evaluations - As a director or manager, this may be the only and one of most important training programs you will attend. Louis will provide information about how to prepare and conduct your next performance evaluation. Learn how you and your staff member should prepare, how to use the job description, and suggestions for creating your own performance evaluations. You will learn how to not only remove the stress from the performance evaluation meeting, but to create a session that sets the stage for a far more productive year ahead.