by Louis Feuer | Oct 14, 2018 | Sound Advice
One can often determine the potential revenues of a company after reviewing their dedication to their training of their staff. They are concerned about every customer and employee interaction and the impact that will have on their brand. How much training goes on in...
by admin | Sep 6, 2018 | Sound Advice
Hello! I thought I’d take a minute and just tell you what I’ve been up to as I’ve spent the last week interviewing the leaders and executives from major health plans and insurance programs and pharmacies in America. I’ve been talking to them...
by admin | Aug 28, 2018 | Sound Advice
Hello! I thought today I would give you a reminder about some words not to use when working with a client. One of those groups of words is “I don’t know”. You see it should be, “I don’t know but I’m going to find out.” You see...
by admin | Aug 27, 2018 | Sound Advice
Hello! It’s all about handling complaints. My recommendation is that when you receive a complaint, send a thank you note! Let them know you appreciate them complaining, because if they didn’t complain then you wouldn’t learn what is causing other...
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